Contact Center specialist

• Management of outsource contact center
• Control and improvement of CC KPI
• Contract management and payments
• Planning of necessary CC Resources
• Trainings for Contact Center staff

Requirements (hard and soft skills):

• Higher education with a major in business, marketing
• Microsoft excel/power point confident user
• Analytical skills with practice in CS KPIs (NPS, CSAT, CAR)
• Contact Center manager experience
• Working in contact center
• Customer Oriented profile

• Competitive salary
• Lunch compensation
• Medical insurance
• Bonuses