Support Specialist (Help Desk Analyst)

Employment: Self-employment/B2B Contract.

Full-time (8 hours/day), start at 11:00.

Project:

One of our flagship initiatives is PropertyVIEW® Content Verification Services, which is a powerful content monitoring and audit solution built by hotels for the global hospitality industry. PropertyVIEW® enables an unparalleled holistic view of content accuracy across direct and third-party channels to improve conversions and enhance revenue.

A strong candidate will have:

• Excellent written and oral English language skills (B2 or higher).
• Problem solving approach and strong attention to details.
• Ability to work independently and in multitasking mode.
• Work experince as a support specialist.

Your responsibilities would include:

• Day to day customer's requests queue management consisting of incoming support tickets (CRM Zoho, e-mails);
• Processing tickets and distributing the requests from clients to the dedicated teams;
• Processing the tickets from the travel websites, checking the updates, correspondence with the websites.

Hiring process (online) includes:

• Online Test (20min)
• Interview (1h, online Russian/English)
• One-week internship (8 hours/day) with an exam
• Job offer

Join us!

We are committed to providing exceptional service and support to our clients. As an Support Specialist, you will play a crucial role in ensuring that every customer request are raised, investigated and resolved quickly and effectively.

If you are passionate about the hospitality industry and want to work in a dynamic environment, please submit your application.