Hotel Night Manager

Responsibilities:

Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage and monitor activities of all employees in the hotel making sure they adhere to the standards of excellence.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during the Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
• Always maintain a professional and high-quality service-oriented environment.
• Act as manager on duty for the hotel in the absence of the Management dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars, and other responsibilities to ensure all requirements are met during our guest’s stay.
• Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager or Manager on Duty before the shift starts.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and reward.

​​​​​​​​​​​​​

Requirements:

- Previous 1-3 years experience in similar role
- Excellent leadership, interpersonal and communication skills
- Flexibility to respond to a variety of work situations

Conditions:

• Official and timely pay;
• Friendly and Bilingual work environment.
• Full-time employment, according to the schedule;
• Personal and professional development opportunities;

​​​