Graduate Admissions Officer

General Statement of Duties:

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive comprehensive, impartial and client-centered initial information and advice. The post-holder will be member of a team of admissions professionals with responsibility for the recruitment and admissions of students to the Webster University in Tashkent. S/he will be working closely with academic staff across the University and will serve as liaison with high schools and applicants. S/he will also be expected to participate in recruitment activities such as Open Days and Higher Education conventions in a professional and flexible manner. This varied role requires the exercise of independent judgment and initiative, strong administrative and excellent interpersonal skills.

Essential Duties and Responsibilities:

• Report directly to the Manager of Graduate Admissions;
• Promote Webster University programs and present a positive image of Webster University and its activities both within the university environment and outside it;
• Serve as the main point of contact for admissions-related questions from prospective students, their parents, teachers and advisers;
• Provide the highest quality customer service to the community in both a team and independent setting;
• Process incoming applications for all degree programs, checking qualifications, the validity of decisions and authenticity of results;
• Enter decisions and generate offers using the CRM system and other databases with the aim of 100% accuracy;
• Monitor the responses of applicants to decisions;
• Build and manage potential student database;
• Answer phone calls and emails, offering a high level of customer service to ensure a pleasant experience for applicants;
• Schedule and organize meetings/events and maintain agendas;
• Manage multiple projects concurrently and meet deadlines;
• Assist in outreach efforts on behalf of multiple Webster teams;
• Slate application reviews;
• Review and process all transfer students;
• Data Manager – Keeps all the important data (enrollment numbers, office of admissions-related documents, reports);
• Assisting in recruitment;
• Assist in other duties as assigned.

Functional/Technical Skills:

• Bachelor’s degree in related field.
• English language skills (English, Uzbek and Russian languages are required).
• Excellent human interaction skills that include working with a diverse and geographically dispersed student base.
• Ability to effectively present information in a variety of modalities (online, webinars, face to face, group presentations, etc.).