Technical support specialist

We are looking for talented individuals with IT technical support specialist experience to join our team

Primary Focus:

• System administration: Server management and support
• Active Directory
• Jira
• AZURE
• Diagnosis and problem solving - elimination technical faults.
• Installation, configuration of programs, connection of printers
• Service and support for end users, solving their problems with hardware and software.

Qualifications:

• Preferably more than 2 years of experience in a similar role
• Knowledge of operating systems (Windows, macOS, Linux).
• Experience with network technologies (TCP/IP, DNS, DHCP).
• Basics of working with server hardware and virtualization.
• Ability to work with office applications (Microsoft Office, Google Workspace).
• Ability to diagnose and troubleshoot technical problems.
• Experience with incident management systems (e.g. Jira, ServiceNow).
• Ability to explain technical problems in simple language.
• Ability to work in a team and interact with users.

Working with us means:

• An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
• Medical insurance with extended coverage after the probation period;
• Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
• Internal meetups: lightning & thunder talks;
• High-performance equipment and additional monitors for productive work;
• Class “A” office in the city center
• A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
• Referral program 'Bring a Friend' with bonus opportunities;
• Coffee points for snacks at any time;
• Team-building and sports events that foster team spirit.