Customer Support and Onboarding Manager

Location: Remote

Languages Required: English (C1) and Russian (C1)

Working Hours: Full-time, remote — availability required during core working hours in GMT+4 timezone

Evido is an international marketing group with a strong presence in fast-growing markets. Our team helps businesses grow by providing cutting-edge solutions across platforms like Meta, TikTok, Google, and Telegram. We combine global tech expertise with a deep understanding of local markets.

We are looking for a Support and Onboarding Manager to join our remote Client team. This is an entry-level position, perfect for someone eager to grow in digital marketing and client success.

What You’ll Be Doing

• Client Onboarding: Help new clients get started with our tools and services. Make their first steps with Evido smooth and confident.
• Ongoing Support: Assist clients with questions or issues, ensuring a seamless experience throughout their journey.
• Tech-Savvy Assistance: Collaborate with the internal product and tech teams to troubleshoot client issues and improve solutions.
• Feedback & Improvement: Collect client feedback and share insights to help us improve.
• Documentation: Keep our help resources clear, up-to-date, and client-friendly.

Who You Are

• Languages: You are fluent in Russian and confident in English (C1+ level).
• People-Oriented: You enjoy helping others and have experience communicating with clients.
• Quick Learner: New tools and concepts don’t scare you — you’re ready to learn fast.
• Team Player: You know how to work independently, but also love collaborating.
• Strong Communicator: You express ideas clearly in both writing and speaking.
• Customer-First Mindset: You care about solving problems and creating positive experiences.
• Resilient: You stay calm and focused under pressure.
• Proactive: You take initiative and get things done without waiting for instructions.

What We Offer

• 100% Remote Work: Work from anywhere, as long as you’re available during core hours in GMT+4.
• International Growth: Join a fast-scaling global company and build your career in digital marketing.
• Competitive Pay: Fair and transparent compensation based on experience and results.
• Real Learning: Work side-by-side with top experts in advertising and marketing platforms like Meta, TikTok, Google, and Telegram.
• Mentorship & Development: Regular feedback, growth plans, and mentorship from experienced team members.
• Positive Culture: Be part of a modern, friendly, and driven team that values your input.

If you're ready to kickstart your career in tech and digital marketing — and want to do it remotely with a smart, supportive team — we’d love to hear from you.