IT specialist

LPP CA company is looking for the IT specialist.

LPP is a major European company operating in the retail sector.

Main purpose of that role is to support process of opening of the new stores in Uzbekistan.

Duties:

​​​​​​​- Provide selected onsite IT installations and support across multiple locations in country accordingly to planned and on-going events. Active participation at every stage of store opening/closing is the main responsibility for this position.

• Cooperate with HW/SW suppliers and other IT partners, including ISP companies.
• Manage communication between IT Opening Group and store opening Coordinators.
• Undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.
• To install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
• Work with ServiceDesk where required including ticket solving and replying to service requests.
• To manage hardware repair through the customer defined warranty routes.
• Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
• Provide basic hardware break-fix services.
• Preparing user manuals, instructions, documentation and training as required.
• Ensuring compliance with internal regulations and instructions of superiors. ​​​​​​​ ​​​​​​​ Required qualifications and competencies:
• An interest in technical solutions, and previous IT experience is a must (at least 3 years).
• At least good English knowledge (both written and spoken) and excellent communication skills.
• A pro-active approach when things go wrong.
• Good organizer, priority driven and able to multi task to meet service priorities.
• Basic understanding of retail sales business will be a plus.
• Business trips foreign and abroad if needed.
• Certificate or skills based of ITIL 4 foundation would be additional bonus

• Technical skills:

• Windows 10/11 configuration
• Knowledge about networks (LAN, WAN, VPN)
• Active directory experience
• Android, o365, Jira / Confluence (user level)
• Hardware configuration skills

Work conditions:

• Official employment, flexible start to the workday (8:00, 9:00, or 10:00 AM)
• A dynamic international work environment; business trips may be required
• Opportunity to receive a semi-annual or annual bonus (depending on the company's financial performance)
• Employee discount on Sinsay brand products
• Corporate events and a friendly atmosphere